Terms & Conditions

These Terms and Conditions apply to customers purchasing products through siren&doll. For questions, customers may contact support@sirenanddoll.com.

The presentation of products in the online store does not itself constitute a legally binding offer but an invitation to place an order.

We aim to represent products as accurately as possible. Colours and appearance may vary slightly depending on:

• screen settings
• lighting
• photography
• fabric characteristics
• normal production variations

Customers may select products and add them to their shopping bag. Before submitting an order, customers have the opportunity to review and correct their information.

By clicking the final order button, the customer submits a binding offer to purchase the selected products. The contract is concluded when the order is accepted, the goods are dispatched or acceptance is otherwise confirmed.

The final checkout button clearly indicates that the order creates an obligation to pay.

Prices are displayed in euros unless otherwise indicated. Applicable VAT is included where required by law. Any additional shipping costs are displayed before the order is completed.

For deliveries outside the European Union, additional customs duties, import taxes or other charges may apply. Such charges may be payable by the customer.

Available payment methods are displayed during checkout. Payments may be processed by external payment service providers.

We deliver to the destinations made available during checkout. Estimated delivery times are displayed on the relevant product page or during checkout.

Delivery estimates may change due to circumstances outside our reasonable control.

Certain siren&doll products may be offered as pre-orders. A pre-order allows customers to purchase a product before it is immediately available for dispatch.

Estimated production or dispatch periods are displayed on the relevant product page. If a significant delay occurs, affected customers will be informed where reasonably possible.

Statutory consumer rights remain unaffected. A product being sold as a pre-order does not automatically exclude the statutory right of withdrawal.

Goods remain our property until full payment has been received.

Consumers may have a statutory right of withdrawal. Details can be found on our separate Right of Withdrawal page.

Products should, where reasonably possible, be returned in their original condition with original tags attached.

Customers may inspect and try on garments in the same manner as they would reasonably be able to do in a physical retail environment. Customers may be responsible for any reduction in value resulting from handling beyond what is necessary to inspect the product.

All orders are subject to product availability. If an ordered item becomes unavailable, the customer will be informed and any payment received for the unavailable product will be refunded.

Content displayed on the siren&doll website may be protected by intellectual property rights. This may include:

• product designs
• photographs
• graphics
• logos
• text
• product names
• brand assets
• other creative material

Unauthorised reproduction, distribution or commercial use is prohibited unless permitted by law or expressly authorised.

Liability is governed by applicable law. Mandatory statutory liability remains unaffected.

Information regarding the processing of personal data can be found in our Privacy Policy.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board unless participation is required by applicable law.

The law of the Federal Republic of Germany applies. For consumers, this choice of law does not deprive them of mandatory consumer protection provisions applicable in their country of habitual residence.

If any provision of these Terms and Conditions is or becomes invalid or unenforceable, the validity of the remaining provisions remains unaffected, subject to applicable law.