FAQ

Once your order has been placed, you'll receive a confirmation email with all order details. As soon as your order is on its way, we'll send you a shipping confirmation with tracking information. Delivery times may vary depending on your location and will be shown during checkout where available.

Some pieces may be available for pre-order before they are ready to ship. The estimated shipping timeframe will always be shown on the product page. If your order contains both pre-order and in-stock items, they may be shipped separately.

We want you to feel your best in every siren&doll piece. You'll find a detailed size guide on each product page to help you choose the right fit. If you're between sizes or unsure which size to choose, feel free to contact us, we'll be happy to help.

To keep your siren&doll piece looking beautiful for as long as possible, please always follow the care instructions on the garment label. For delicate fabrics, embellishments or special details, we recommend gentle handling and professional cleaning where appropriate. If you're ever unsure how to care for a specific piece, feel free to contact us.

We offer a selection of secure payment methods to make your checkout experience as easy as possible. The available payment options will be shown at checkout and may vary depending on your location.

If you have any questions about your order, sizing, returns or a specific siren&doll piece, our team is happy to help. Simply contact us by email and we'll get back to you as soon as possible.

Siren&Doll gift cards are perfect if you want to let someone choose their own world. Gift cards can be used toward any eligible purchase in our online store and are delivered digitally.

We hope you love your order, but if something isn't quite right, you're welcome to return it within 14 days. Just send us a quick email and let us know which item you'd like to return. We'll then send you the return label along with all further instructions.