Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, acquired physical possession of the goods.

To exercise your right of withdrawal, you must inform siren&doll of your decision by means of a clear statement. You may contact us by email at support@sirenanddoll.com.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

If you withdraw from the contract, we will reimburse payments received from you in accordance with applicable law. This generally includes standard delivery costs.

Reimbursement will be made without undue delay and within the applicable statutory period. We may withhold reimbursement until the returned goods have been received or until you provide evidence that the goods have been returned, whichever occurs first.

Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.

Returned goods must be sent back without undue delay and within the statutory return period.

Detailed return instructions and the applicable return address will be provided before the store begins accepting live customer orders.

Unless otherwise stated, customers are responsible for the direct cost of returning goods. Customers are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

The statutory right of withdrawal may not apply to goods that are made to the consumer's specifications or clearly personalised.

A product being sold as a pre-order does not automatically exclude the statutory right of withdrawal.

Customers may exercise their right of withdrawal by sending a clear statement to support@sirenanddoll.com.

The statement should ideally include:

• customer name
• order number
• product or products concerned
• date of order
• date goods were received
• clear statement that you wish to withdraw from the contract

Withdraw from contract