Privacy Policy

For privacy-related enquiries, please contact support@sirenanddoll.com.

Depending on how you use our website, we may process information including:

• name
• billing and shipping address
• email address
• telephone number
• account information
• order and transaction information
• payment-related information
• IP address
• browser and device information
• website usage data
• customer service communications
• newsletter preferences

Personal data may be processed for purposes including:

• processing and fulfilling orders
• processing payments
• delivering products
• handling returns
• providing customer support
• managing customer accounts
• website security
• fraud prevention
• complying with legal obligations
• sending newsletters and marketing communications where consent has been given
• improving the website and customer experience

Depending on the purpose, processing may be based on Article 6(1)(a), Article 6(1)(b), Article 6(1)(c) or Article 6(1)(f) GDPR.

Technical information such as IP address, browser type, operating system, access time and requested pages may be processed when you visit our website.

This information may be necessary to ensure the secure and reliable operation of the website.

When you place an order, we process the information necessary to complete and fulfil your purchase.

Payment transactions may be processed by external payment service providers. Only information necessary for the respective transaction should be transmitted.

Information necessary to deliver an order may be shared with the shipping provider responsible for delivery.

If customer accounts are available, information provided during account creation may be processed in order to provide account-related functions.

If you contact us by email or through a contact form, we process the information you provide in order to respond to your enquiry.

If you subscribe to the siren&doll newsletter, your email address may be used to send you information about:

• new collections
• product launches
• limited drops
• offers
• siren&doll news

Where legally required, consent will be obtained before marketing emails are sent. You may unsubscribe at any time using the unsubscribe option provided in marketing emails or by contacting support@sirenanddoll.com.

Our website may use cookies and similar technologies.

Some cookies may be technically necessary for the website to function. Analytics, marketing or advertising technologies are only activated where legally permitted and, where required, after consent has been given.

Only analytics, advertising and marketing services actually implemented on this website are listed in this Privacy Policy. This section will be updated should such services be integrated in the future.

Our website may contain links to social media platforms such as Instagram and TikTok. When users visit these platforms, the privacy policies of the respective providers apply.

Some technical service providers may process personal data outside the European Economic Area. Where this occurs, appropriate safeguards are used in accordance with applicable data protection law.

Personal data is retained only for as long as necessary for the relevant purpose or as required by applicable statutory retention obligations.

Under the GDPR, users may have the right to:

• request access to their personal data
• request correction of inaccurate data
• request deletion of personal data
• request restriction of processing
• object to certain processing
• request data portability
• withdraw consent
• lodge a complaint with a competent data protection supervisory authority

Privacy requests can be sent to support@sirenanddoll.com.

This Privacy Policy may be updated where necessary to reflect changes to our website, services or applicable legal requirements.